I was expecting hassles and maybe a monetary penalty for my cancellation 30mins after the cut off. This is when their customer service was put to the test. 3) Special rates Unfortunately, we were not able to make our flight to LA and needed to cancel our reservation. 2) We find it easier to interact on any issues directly with the hotel than via a third party. And chose to book directly for several reasons: 1) Their flexible cancellation policy the day of arrival (which is something we look for since COVID and recent flight disruptions). We had a reservation at this hotel this weekend. Hotels near Alliant International University.Hotels near Cleveland Chiropractic College, Los Angeles.Hotels near Joe Blasco Makeup Artist Training Center Hollywood.Hotels near Vermont/Santa Monica Station.

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